怎么用英文回复客户的投诉信和写谢绝信,要写一篇英文的投诉信 以邮件的格式 麻烦专业人士告诉我格式

网友回答

Dear Sir/ Madam:
　　We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
　　Wish you all the best
　　yours,
　　......
　　下面的是谢绝信
　　dear whoever,
　　thank you so much for inviting me to your dancing party, i would love to join you but i don't think I can. I was just informed that i have some other (具体的事).
　　i'm terribly sorry, and i hope you can forgive my absence.
　　and I hope you will truly enjoy the party.
　　with love/regards
　　XXX

网友回答

Dear__被投诉人_____,
　　I am . (自我介绍) I feel bad to trouble you but I am afraid that I have to make a plaint about_______.
　　The reason for my dissatisfaction is ______________(总体介绍). In the first place,_________________________(抱怨的第一个方面). In addition, ____________________________(抱怨的第二个方面). Under these circumstances, I find it ___(感觉) to ____________________________(抱怨的方面给你带来的后果).
　　I appreciate it very much if you could_______________________(提出建议和请求), preferably __________(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限).
　　Thank you for your consideration and I will be looking forward to your reply.
　　 Yours sincerely
　　投诉人的名字