英文 顾客旅店顾客不满意旅店的英文小短文,初中生水平的文章就可以了!不超过150个单词.

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Unfortunately,mistakes sometimes happen.When this is the case,customer service representatives need to handle consumers' plaints.It's also important for customer service reps to gather information to help resolve the problem.The following short dialog provides some helpful phrases to deal with plaints:
Customer:Good morning.I purchased a puter from your pany last month.Unfortunately,I'm not satisfied with my new puter.I'm having a lot of problems.
Customer Care Representative:What seems to be the problem?
Customer:I'm having problems with my Internet connection,as well as repeated crashes when I try to run my word-processing software.
Customer Care Representative:Did you read the instructions that came with the puter?
Customer:Well,yes.But the troubleshooting section was no help.
Customer Care Representative:What happened exactly?
Customer:Well,the Internet connection doesn't work.I think the modem is broken.I'd like a replacement.
Customer Care Representative:How were you using the puter when you tried to connect to the Internet?
Customer:I was trying to connect to the Internet!What kind of question is that?!
Customer Care Representative:I understand you're upset,sir.I'm just trying to understand the problem.I'm afraid it's not our policy to replace puters because of glitches.
Customer:I bought this puter with the software pre-loaded.I haven't touched anything.
Customer Care Representative:We’re sorry that you’ve had a problem with this puter.Could you bring in your puter?I promise you we'll check the settings and get back to you immediately.