Zhao Wei is the vice dean of the school of political science and law of Shenyang University. “People choose the Internet mainly for efficiency，” he told China Daily yesterday. “The Internet will play more important role in helping officials handle public grievances(委屈)better in the face of Internet users in China，” he said.
The number of Chinese netizens (网民) increased 16.2 million in the first quarter of this year， (reach) 316 million，according to the Ministry of Industry and Information Technology of China.
“Some government staff should neither take a hard line(采取强硬方法) against people who plain in various ways ignore the positive side of plaints. That is to say，online plaints should (view) as a cushion (缓冲) against some social problems rather than a nuisance (讨厌的东西)，” Zhao said.
He also noted some mass incidents can be avoided people get timely responses. Zhao’s department (begin) a course earlier this year， was designed to train (profession) who work for the government departments that receive public grievances via calls，letters，and Internet messages or face to face plaints.its
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(答案→)its
解析：文章用赵伟的话说明网络在帮助官方更好的处理公共抱怨方面起着重要的作用。政府应该充分利用人们的抱怨，处理好这样的事情。
【小题1】人们选择网络主要是因为它的效率。Its指代网络的
【小题2】网络在帮助官方更好的处理公共委屈方面起着重要的作用。Play a more important role in在…方面起着更加重要的作用。
【小题3】在今年的前一个季度中网民的数量增加了16.2million，increase by增加了
【小题4】达到316 million，这里用现在分词reaching表示结果状语
【小题5】考查neither…nor…，既不…也不…，句意：政府职员既不能采取强硬的措施对付以各种方式抱怨的人，也不能忽略抱怨的积极的方面。
【小题6】网络抱怨应该被看作是对社会问题的一种缓冲。be viewed“被看做是”
【小题7】如果人们得到及时的回复，很多问题可以解决。If引导条件状语从句
【小题8】zhao的部门今年初开始了一个课程。因为时间是earlier this year ，所以用一般过去式：began
【小题9】 which引导定语从句，修饰a course
【小题10】这个课程被用来培训为政府工作的专业人士。名词：Professionals专业人士。