I never thought I would have a life-changing experience at Wal-Mart.
Although my thoughts were only on speed, the checkout line I was standing in wasn't moving as quickly as I wanted, and I glanced toward the cashier.
There stood a man in his seventies, wearing glasses and a nice smile. I thought, well, he's an old guy!
For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were the usual, How's it going? But he did something different--he actually listened to people. Then he would respond to what they had said and engage them in brief conversation.
I thought it was odd. I has grown accustomed to people asking me how I was doing simply out of robotic conversational habit. After a while, you don't give any thought to the question and just mumble something back. I could say, I just found out I have six months to live, and someone would reply, Have a great day!
But that wasn't the end.
He gave them the change, walked around the counter, and extended his right hand in an act of friendship. He looked the customers in the eyes. I sure want to thank you for shopping here today, he told them. You have a great day. Bye-bye.
The looks on the faces of the customers were priceless. There were smiles and some sheepish grins. All had been touched by his simple gesture--and in a place they never expected. They would gather their things and walk out, smiling.
Of course, he did the same to me and I got to know his name--Marty.
Who was that guy? It was as if Sam Walton had e back from the dead and invaded this old guy's body.
I had never walked away from that shop feeling like that.
【小题1】What was most customers' reaction to Marty's behavior?A．They thought it priceless. B．They thought it awful and odd.C．They felt somewhat offended.D．They were in some way moved.【小题2】The checkout line the writer was standing in moved slower than expected because A．the cashier did more than scanning the itemsB．the cashier couldn't work as fast as othersC．there were some big purchasesD．the writer was not patient enough【小题3】What can we infer about Sam Walton?A．He might be Marty's father or grandfather.B．He might have died while working in the market.C．He might be friendly and devoted to Wal-Mart.D．He might have e back from the dead once before.【小题4】According to the writer, when mon people ask you How's it going?A．they are just practicing their conversation abilityB．they are inquiring about your private informationC．they don't expect to hear any negative answersD．they don't really care what you may answer【小题5】What does the writer intend to express through the text?A．Our everyday life is always full of surprises. B．Being different is a good way of doing business.C．A little positive action can make a big difference.D．Most customers enjoy being treated this way.D
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(答案→)D
解析：
试题解析：文章主要讲了作者在超市购物市看到七十多岁的收银员对顾客的热情服务，而对自己的人生的感悟和改变。
【小题1】细节理解题。根据倒数第四段All had been touched by his simple gesture--and in a place they never expected.所有人都被他简单的动作感动了，所以D正确。
【小题2】细节理解题。根据第四段But he did something different--he actually listened to people. Then he would respond to what they had said and engage them in brief conversation.但是他做了一个不同的动作，事实上他听人们说的话并且回应人们说话，还加入了简短的对话，所以A正确。
【小题3】细节推理题。通读全文可以从他对顾客的热情知道：他是一个友好的人，忠于自己的岗位。所以C正确。
【小题4】细节理解题。根据第五段I has grown accustomed to people asking me how I was doing simply out of robotic conversational habit. After a while, you don't give any thought to the question and just mumble something back我已经变得习惯于人们出于机械式的问我过的怎么样，过一会你根本不需要考虑而只是给以含糊的回答，所以D正确。
【小题5】主旨大意题。文章开头提到了I never thought I would have a life-changing experience at Wal-Mart.作者在沃尔玛有改变一生的经历，而下文All had been touched by his simple gestur所有人都被他简单的动作所感动，所以C正确。