Dear Sirs，
Your shipment(装运)of twelve thousand“Smart”watches was received by our pany this morning．However，we wish to make a number of plaints concerning the serious delay in delivery and your failure to carry out our instructions．
It was stressed from the beginning that the delivery date had to be less than six weeks. While we appreciate that delays in production are occasionally unavoidable．We must point out that the major reason why the order was placed with your pany was that we were assured by you that your existing stocks ensure immediate shipment．Late delivery of the goods has caused us to disappoint several of our most valued customers．and is sure to have a negative effect on future orders．
The second plaint concerns the difference in colour．Only half the watches in the delivery received are of the colours we ordered．Our Hong Kong agent assures us that she stressed to you the importance of following our instructions．Since we consider there to be only a limited market in this country for watches of other colours．Any watches that are not of the specified colours will , of course, be returned to you．
We are also somewhat concerned about the rather poor quality of the goods received．since it is obvious that the watches that finally arrived have been produced from inferior materials and have been made to a lower standard than those in the sample．We have also found that a number of the watches do not appear to be functioning．We should like to point out that we feel this matter to be entirely your responsibility．
As a result of the above problems，therefore，we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory，and to deduct(扣除)any costs from our final settlement．We shall also be forced to reconsider whether any further orders should be placed with your pany.
We look forward to your immediate reply．
Yours sincerely，
John Smith
【小题1】How many plaints does John Smith make with the“Smart”watch producer?A．Five．B．Four．C．Three．D．Two．【小题2】The producer of“Smart”watches were given the order because A．they produced the best watches of its kind in the worldB．the watches would be easy to make and the designs were already preparedC．they promised they could produce enough stocks quite quicklyD．they claimed the order would be easy since the watches were already in stock【小题3】Receiving watches in the wrong colours is a problem because A．the Hong Kong agent stressed the need to fulfill the order exactlyB．these watches will be difficult to sell．C． these watches will not be able to get into the limited marketD．people will not buy the watches at presentC
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(答案→)C
解析：本文是收货放对供货方提出的退货要求，并给出了3个具体的理由。
【小题1】C 细节题。在文章的2,3,4段中，每一段都是一个抱怨的理由，故一共由3个，C正确。
【小题1】D 推理题。根据第二段3,4,5行We must point out that the major reason why the order was placed with your pany was that we were assured by you that your existing stocks ensure immediate shipment．说明你向对方做出保证，仓库里有这样的手表，可以立刻发货。所以才向你订货的。故D正确。
【小题1】B 推理题。根据第3段3,4行Since we consider there to be only a limited market in this country for watches of other colours．说明只有有限的颜色在这里有市场，别的颜色的手表都卖不掉的，故B正确。