Last week, I took a sales class for female business owners. The 36 thing the instructor did was ask if anyone had been the victim of a 37 sales experience. Every person in the room 38 her hand.
When she knew details, we learned that the 39 situations had one thing in mon. It 40 that whenever a class member had a bad sales experience, it involved the 41 promising something he wouldn’t or couldn’t deliver.
The example I 42 with the class was a current one. I bought a summer membership at our munity pool 43 because it advertised a lovely baby pool to which I could escape with my active one and four year-olds. However, every time I’ve used the pool this summer, the baby area has been 44 . Too much chlorine（氯气）, 45 one manager.
I’m sure the pool director was very apologetic that his 46 had been inconvenienced, and that’s nice, but the 47 is that I did not get what I paid for. When the baby pool was closed, I had to swim with my 48 in the adult pool, which did not 49 me the control I wanted and as such, was quite stressful. I would have rather stayed home.
The pool has 50 a customer. I will not be buying a pass next summer.
In work and in life, it is really important not to 51 something you can’t deliver, because at best, it will improve your 52 . At worse, you could lose your job. 53 , before you assure a co-worker or customer that you can get something done, make sure that your boss or someone higher-up isn’t going to step in and force you to 54 your plan. You are not God, so don’t lead people to believe that you 55 the universe.
【小题1】A．lastB．firstC．latestD．only【小题2】A．goodB．miserableC．badD．wonderful【小题3】A．raisedB．roseC．aroseD．aroused【小题4】A．negativeB．supportiveC．positiveD．pessimistic【小题5】A．appearedB．noticedC．seemedD．presented【小题6】A．sellerB．buyerC．shopperD．assistant【小题7】A．toldB．sharedC．heldD．spoke【小题8】A．roughlyB．correctlyC．naturallyD．precisely【小题9】A．closedB．turnedC．switchedD．forbidden【小题10】A．announcedB．claimedC．declaredD．exclaimed【小题11】A．colleaguesB．fellowsC．customersD．children【小题12】A．pointB．subjectC．senseD．truth【小题13】A．friendsB．studentsC．kidsD．cousins【小题14】A．supplyB．affordC．provideD．undertake【小题15】A．gainedB．acquiredC．hurtD．lost【小题16】A．promiseB．serveC．acmodateD．explain【小题17】A．moodB．relationshipsC．feelingsD．learning【小题18】A．HoweverB．InsteadC．ThereforeD．Besides【小题19】A．abandonB．continueC．changeD．conduct【小题20】A．mandB．demandC．containD．controlB
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(答案→)B
解析：本文通过自己参加课程的学习，从大家的共同的经历中得到在人生中很重要的一个教训就是不要说大话，如果说了大话却无法做到，会给我们的人生带来很大的损失。
【小题1】B 上下文串联。我参加了一个课程的学习，老师问我们第一件事情是否是不好的销售经历的受害者。
【小题2】C 形容词辨析。老师问我们的是是不是受到不好的销售经历的影响，故应该选择Ｃ项。
【小题3】A 动词辨析。A举起B上升C出现D激起；所有的人都举起了手，都是自己有这样的经历。
【小题4】A 形容词辨析。A消极的B支持的C积极的D悲观的；我们注意到所有的消极情况都是与一件事情由关。涉及到销售员允诺了一些无法做到的事情。
【小题5】C 固定句式。It seems that…似乎….；似乎全部学生都有不好的购物的经历。
【小题6】A 名词辨析。A销售员B购物者C店主D助手；销售员向顾客允诺了一些无法做到的事情。
【小题7】B 动词辨析。A告诉B分享C举行D说；我和大家分享的是一件正在发生的事情。
【小题8】D 副词辨析。A粗糙地B正确地C自然地D恰好；我恰好买了社区游泳的套票。
【小题9】A 动词辨析。A关闭B转动C转向D禁止；儿童游泳的地方被关闭了。
【小题10】B动词辨析。A宣布B夺取C宣布D惊叫；原来是出了事故，太多的毒气夺取了一个经理的生命。
【小题11】C 名词辨析。A同事B伙伴C顾客D孩子；我以为她应该对顾客表示歉意。
【小题12】A 名词辨析。A意义B话题C感觉D真相；意义在于我们并没有得到我付钱所购买的东西。
【小题13】C 上下文串联。正是因为儿童游泳的区域关闭了，所以孩子只能和我们在成年人的泳池了一起。
【小题14】B 动词辨析。A/C提供B买得起D采用；这并没有让我得到我想要的控制的效果。
【小题15】D 动词辨析。A赢得B获得C伤害D失去；这个游泳池失去了一个顾客，我不会再买他们的产品。
【小题16】A 动词辨析。A允诺B服务C提高食宿D解释；真正重要的是不要说一些我们做不到的事情。
【小题17】B 名词辨析。A情绪B联系C感觉D学习；如果情况好，可以改善相互的联系。
【小题18】C 副词辨析。A然而B相反C因此D而且；因此在你做出允诺之前，要保证你能够不受影响地做到。
【小题19】A 动词辨析。A抛弃B继续C改变D进行。要保证没有上级来强迫你放弃这个计划。
【小题20】D 动词辨析。A命令B要求C包含D控制；你不是上帝，你不可能控制了宇宙。