Most people who experience bad service while traveling, shopping, or dining out do no plain. They accept bad services or products without making a sound. Why? Many feel plaining won’t do any good. In fact, they’re wrong, because panies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a plaint, do something about it right away. The longer you wait, the harder it will be to get your plaint solved.
2.First, plain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the pany can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the pany’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of plaint. If necessary, call the customer protection office in your city and plain.
【小题1】
According to the text, people don’t plain because .A．they think plaining doesn’t work B．they consider it wrong to plainC．they don’t want to waste their time D．they don’t want to bee unpopular【小题2】
To plain about something, you should .A．wait until you e back homeB．prepare for a long timeC．talk to the manager directlyD．try to solve the problem actively【小题3】
What might be the best title for the text?A．Get what you should getB．Complain as you pleaseC．Take action to deal with problemsD．Avoid trouble and don’t plainA
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(答案→)A
解析： 略