A mystery shopper is not a professional spy. Mystery shoppers are the secret eyes of service panies that need reliable judgment of their market petitiveness. However, earning an ine as a mystery shopper is a legal job to assess the qualities of the service of a pany, and help it grow and succeed. In other words, mystery shopping is about making truthful value judgment of the friendliness of the shopping environment, the helpfulness of the frontline stuff, the abilities of the shopping assistants, etc. You should be able not only to observe all these and make logical conclusions about your overall customer satisfaction, but also to remember details and watch out for particular signs. In the end, you will be asked to write down your impressions, either on paper or on line.
To be a successful mystery shopper, you need to meet some requirements. First you should feed the pany that hires you with correct and reliable information about your shopping experience. Besides, you also need basic writing skills. You should write in a simple and understandable way, but still show both your overall impressions and the details you are asked about.
Don’t worry if you are a new mystery shopper—the pany that hires you should provide you with instructions how to plete your shopping tasks. If the pany does not provide you with prior(预先) training, you should doubt that it might be a mystery shopping test which you should be careful with. Therefore, you should always get instructions about the mystery shopping rules that you have to follow; about the things you should watch out for; about the way to fill in and present your response, etc. Being an experienced mystery shopper pays well. As you’re likely to get more invitations, earn greater ine, and be contracted by more mystery shopping panies.
Title 【小题1】
Work
【小题2】 of a pany
Friendly shopping environment
Helpful frontline stuff
【小题3】
【小题4】about the overall customer satisfaction
Remember details
Write down your impressions
【小题5】
Shopping experience
【小题6】
Ways
Be provided with prior training
Be careful with 【小题7】
【小题8】
They mystery shopping rules
The things you should be careful with
They way to fill in and present your response
【小题9】
Get more invitations
【小题10】
Get more employment opportunities
A Mystery Shopper/Mystery Shoppers
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