Odland remembers like it was yesterday working in an expensive French restaurant in Denver. The ice cream he was serving fell onto the white dress of a rich and important woman.
Thirty years have passed, but Odland can’t get the memory out of his mind, nor the woman’s kind reaction(反应).She was shocked, regained calmness and, in a kind voice, told the young Odland. “It’s OK. It wasn’t your fault.”When she left the restaurant, she also left the future Fortune 500 CEO(总裁) with a life lesson: You can tell a lot about a person by the way he or she treats the waiter.
Odland isn’t the only CEO to have made this discovery. Rather, it seems to be one of those few laws of the land that every CEO learns on the way up. It’s hard to get a dozen CEOS to agree about anything, but most agree with the Waiter Rule. They say how others treat the CEO says nothing. But how others treat the waiter is like a window into the soul.
Watch out for anyone who pulls out the power card to say something like,“I could buy this place and fire you.”or “I know the owner and I could have you fired.”Those who say such things have shown more about their character(人品) than about their wealth and power.
The CEO who came up with it, or at least first wrote it down, is Raytheon CEO Bill Swanson. He wrote a best-selling book called Swanson’s Unwritten Rules of Management.
“A person who is nice to you but rude to the waiter, or to others, is not a nice person,” Swanson says. “I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables.”
【小题1】What happened after Odland dropped the ice cream onto the woman’s dress?A．He was fired.B．He was blamed.C．The woman forted him.D．The woman left the restaurant at once.【小题2】Odland learned one of his life lessons from .A．his experience as a waiterB．the advice given by the CEOsC．an article in FortuneD．an interesting best-selling book【小题3】According to the text, most CEOs have the time opinion about .A．Fortune 500 paniesB．the Management RulesC．Swanson’s bookD．the Waiter Rule【小题4】From the text we can learn that .A．one should be nicer to important peopleB．CEOs often show their power before othersC．one should respect others no matter who they areD．CEOs often have meals in expensive restaurantsC
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(答案→)C
解析：
【小题1】这是一道细节判断题。根据第二段“She was shocked, regained calmness and, in a kind voice, told the young Odland,‘It’s OK. It wasn’t your fault.”可以判断出这位女士没有责备他,而且还安慰他。
【小题2】这是一道细节判断题。根据第二段“When she left the restaurant, she also left the future Fortune 500 CEO with a life lesson: You can tell a lot about a person by the way he or she treats the waiter.”可以推断出Odland在当waiter的时候学到了这人生中的一课。
【小题3】这是一道推断题。根据第三段“It’s hard to get a dozen CEOs to agree about anything, but most agree with the Waiter Rule.”可以推断出大部分CEO都会同意“侍者规则”。
【小题4】这是一道。推理判断题。根据短文最后一段可知我们要尊敬所有的人，而不是只看重大人物。