I never thought I would have a life-changing experience at Wal-Mart.
Although my thoughts were only on speed, the checkout line I was standing in wasn’t moving as quickly as I wanted, and I glanced toward the cashier. There stood a man in his seventies, wearing glasses and a nice smile. I thought, well, he’s an old guy!
For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were the usual, “How’s it going?” But he did something different—he actually listened to people. Then he would respond to what they had said and engage them in brief conversation.
I thought it was odd (古怪的). I have grown accustomed to people asking me how I was doing simply out of robotic conversational habit. After a while, you don’t give any thought to the question and just say something back. I could say, “I just found out I have six months to live,” and someone would reply, “Have a great day!”
But that wasn’t the end. He gave them the change, walked around the counter, and extended his right hand in an act of friendship. He looked the customers in the eyes. “I sure want to thank you for shopping here today,” he told them. “You have a great day. Bye-bye.”
The looks on the faces of the customers were priceless. There were smiles and some sheepish grins (咧嘴一笑). All had been touched by his simple gesture—and in a place they never expected. They would gather their things and walk out, smiling.
Of course, he did the same to me and I got to know his name, Marty.
56. 【小题1】The checkout line the writer was standing in moved slower than expected because .A．the cashier couldn’t work as fast as others B．there were some big purchasesC．the cashier did more than scanning the itemsD．the writer was not patient enough57．【小题2】According to the writer, when mon people ask you “How’s it going?” .A．they don’t really care what you may answerB．they are just practicing their conversation abilityC．they are asking about your private informationD．they don’t expect to hear any negative answers58．【小题3】What was most customers reaction on Marty’s behaviors?A．They thought it priceless.B．They were in some way moved. C．They thought it awful and odd.D．They felt somewhat annoyed..59．【小题4】What does the writer intend to express through the text?A．Our everyday life is always full of surprises.B．Most customers enjoy being treated this way.C．Being different is a good way of doing business.D．A little positive action can make a big difference.C
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(答案→)C
解析：本文通过描述一个收银员和顾客的简单交流，这一个简单的交流却给了我很不一样的感觉，感觉受到了尊敬和理解。
【小题1】C 细节题。根据文章5,6行For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were the usual, “How’s it going?” But he did something different—he actually listened to people.可知他不仅仅是扫描货物还和顾客进行了交流。故C正确。
【小题2】A 推理题。根据文章第6行Sure, his words were the usual, “How’s it going?” But he did something different—he actually listened to people.可知“How’s it going?”是收银员经常讲的套话，并不是真正地高兴顾客。故A正确。
【小题3】B 细节题。根据文章倒数2,3行All had been touched by his simple gesture—and in a place they never expected. They would gather their things and walk out, smiling.可知顾客在不同程度上都被感动了。故B正确。
【小题4】D 主旨大意题。本文通过描述一个收银员和顾客的简单交流，这一个简单的交流却给了我很不一样的感觉，感觉受到了尊敬和理解，故D正确。