智慧树知到《酒店英语（海南联盟）》章节测试答案

智慧树知到《酒店英语（海南联盟）》章节测试答案
第一章
1、The following are the basic premises for room upgrading EXCEPT:
A.overbooking
B.double selling
C.equipment damage
D.out of order
答案: out of order
2、The Reservations Department is responsible for carrying out the following duties EXCEPT:
A.Receiving the reservations
B.Taking care of all reservation-related procedures
C.Waking the guest up on time the next morning
D.Updating the periodical report of guest resources
答案: Waking the guest up on time the next morning
3、Which is the duty of a concierge?
A.Handling baggage for hotel guests.
B.Updating the periodical report of guest resources.
C.Keeping in contact with guest resources.
D.Maintaining accurate files on all reservations.
答案: Handling baggage for hotel guests.
4、To reduce customers’ plaints, we are not supposed to:
A.Identify plaints
B.Stay quiet and listen
C.Avoid difficult clients
D.Resolve ahead of time
答案: Avoid difficult clients
5、Which should be the first step of check-out service:
A.Printing the bill for the guest.
B.Asking if the guest has recently signed any new bills.
C.Presenting the bill and total to the guest.
D.Answering any questions concerning the bill that the guest may have.
答案: Asking if the guest has recently signed any new bills.
第二章
1、What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:
A.Open the doors
B.Take the luggage to a safety place
C.Check the luggage
D.Check the room numbers and deliver the luggage one by one
答案: Check the room numbers and deliver the luggage one by one
2、Which is not in the same class of word with ”towel rack”:
A.Washing basin
B.Toilet
C.Sofa
D.Bathtub
答案: Sofa
3、What should the room attendant say when knock on the guest’s door:
A.Is there anybody inside?
B.Housekeeping.
C.I’m room attendant.
D.Housekeeping. May I e in?
答案: Housekeeping. May I e in?
4、Which is NOT included in the personal laundry service for the guests:
A.Replacement
B.Laundry
C.Pressing and ironing
D.Shoe shining
答案: Replacement
5、What personalized housekeeping service can help the guests who is afraid of oversleeping:
A.laundry service
B.turn-down service
C.morning call service
D.room service
答案: morning call service
第三章
1、What is the F&B Department responsible for?
A.The food and drink that the guests will consume during their stay
B.Communicating with staff throughout the night
C.Waking the guest up on time the next morning
D.Maintaining accurate files on all reservations
答案:A
2、Which statement is NOT used when acquiring dining information on reservation calls:
A.When would you like your table, Miss?
B.When should we expect you, Madam?
C.For how many people, sir?
D.Can I get another beer for you?
答案:D
3、What should be done first when there are no available times for the guest to make a reservation:
A.Ask the guest to find another restaurant by himself.
B.Suggest the guest to dine elsewhere.
C.Ask the guest if another time or date would work for them.
D.Ask the guest if he needs directions or a taxi to bring him out.
答案:C
4、It is necessary to occasionally overbook NOT because:
A.Sometimes guests do not show for their reservation.
B.Guests may cancel their reservation.
C.The restaurant wants to ensure there will be no empty tables on busy nights
D.The restaurant wants to make an impression of being popular and busy.
答案:D
5、Which es the first in the procedure of offering Chinese style F&B service:
A.Presenting the Chinese menu and beverage list.
B.Showing the guests to the table and have them seated.
C.Remending Chinese liquors and Chinese style dishes.
D.Confirming the details of the orders.
答案:B
第四章
1、Which of the following is NOT an indoor facility:
A.fitness center
B.beauty salons
C.ATVs
D.billiards
答案:C
2、Which one is NOT likely to be involved in normal hotels:
A.Health spas & fitness centers
B.Beauty salons & wellness treatment centers
C.Convalescent home
D.Children’s playrooms and assorted facilities
答案:C
3、Where can the guests find the oxygen room and cardiovascular fitness equipment?
A.At the sauna
B.At the swimming pool
C.At the health club
D.At the billiards
答案:A
4、What service cannot be found in the beauty salon?
A.Haircut
B.Facial
C.Manicure
D.Medicated bath
答案:D
5、Which equipment cannot be found at the health club:
A.Stair machine
B.Massage armchair
C.Stationary bicycle
D.Weight bench
答案:B
第五章
1、The following are the mon machines in a business center EXCEPT:
A.photocopier
B.printer
C.fax machine
D.drying machine
答案:D
2、Who is the most important role in convention service?
A.A convention manager
B.A subordinate manager
C.A kitchen manager
D.A keynoter
答案:A
3、Which is inappropriate for a professional convention staff to do?
A.Keep a neat, well-groomed appearance
B.Talk about politics and religious belief to know the guests’ culture
C.Have friendly and direct eye-contact with meeting delegates
D.Have proper body language and smile to wele guests
答案:B
4、Who are supposed to assist the guests to finish the Deposit Form or Valuables Deposit Form?
A.The staff in the business center
B.The clerks in the front desk
C.The clerks in the left-luggage office
D.The staff in the lost and found department
答案:C
5、The main service offered by exhibition center usually includes:
A.Book an exhibition
B.Discuss something about the exhibition
C.Serve during the exhibition
D.All of the above
答案:D