第二节：完形填空(共20小题；每小题1分，满分20分)Not too long ago, an incident that happened at Walt Disney touc

第二节：完形填空(共20小题；每小题1分，满分20分)
Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest     21     out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she     22     her visit. She told the front-desk clerk she had had a(n)     23     vacation, but was heartbroken about     24     several rolls of Kodak color film(柯达胶卷) she had not yet     25    . At that moment she was particularly     26     over the loss of the pictures she had shot at our Polynesian Luau,     27     this was a memory she especially treasured.
Now, please understand that we have no written service rules     28     lost photos in the park.     29    , the clerk at the front desk     30      Disney’s idea of caring for our     31    . She asked the woman to leave her a couple rolls of     32     film, promising she would try her best to make up for her loss.
Two weeks later the guest received a     33     at her home. In it were photos of all the actors of our show,     34     signed by each performer. There were also     35     of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own     36     after work. I happened to know this     37     because this guest wrote us a letter. She said that     38     in her life had she received such good service from any business.
Excellent     39     does not e from policy(政策性的) handbooks. It es from people who     40     —and from a culture that encourages and models that attitude.
21A. working           B. checking    C. trying     D. staying
22A. expected       B. realized     C. paid      D. enjoyed
23A.disappointing        B. wonderful C. unfortable   D. important
24A. taking       B. dropping   C. losing        D. breaking
25A. developed     B. taken      C. washed      D. produced
26A. silly         B. nervous     C. calm       D. sad
27A. when        B. where        C. as         D. which
28A. covering       B. finding      C. making      D. keeping
29A. Excitedly      B. Fortunately C. Therefore D. Quietly
30A. understood    B. reminded   C. trusted       D. discovered
31A. workers           B. guests        C. managers   D. clerks
32A. printed     B. shot      C. unused      D. recorded
33A. film         B. card      C. camera      D. packet
34A. frequently     B. personally  C. alone       D. actually
35A. rules        B. pictures    C. handbooks        D. performances
36A. case          B. work     C. time      D. position
37A. story        B. place     C. photo           D. show  
38A. only         B. almost       C. never           D. nearly
39A. advice      B. experience        C. quality      D. service
40A. care          B. serve     C. like       D. know 21-25 BDBCA  26-30 DCABA  31-35 BCDBB  36-40 CACDA