根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。【小题1】If your complaint is immediate, suppose you

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
    【小题1】    
If your plaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager．When the manager es, ask his or her name．And then state your problem and what you expect to have done about it．
Be polite!    【小题2】     
But also be firm in making your plaint．
    【小题3】     This doesn’t mean to put on airs and say “do you know who I am?” What it means is that people are often treated the way they expect to be treated．If you act like someone who expects a fair request to be granted, chances are that it will be granted ．
    【小题4】     You are speaking to a voice ing from someone you cannot see．So you can’t tell how the person on the line is reacting．It is easy for that person to give you the run-around.
    【小题5】     If your plaint doesn’t require an immediate response, it often helps to plain by letter．If you have an appliance that doesn’t work, send a letter to the store that sold it．Be business-like and stick to the point．Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t．A．Shouting or acting rude will get you nowhere．B．Complaining in person or by letter is generally more effective．C．The worst way to plain is over the telephone．D．Telephone plaint is never efficient．E．The way to plain is to act business-like and important．
F．Besides, act important．
G．There are many ways to plain．E