A few days ago, I bought some ink for my printer at my favorite $1 Supermarket, which sold everything from fresh produce to birthday cards at one dollar. Then l found a better at a puter store. So I went back to the supermarket to it for some other products. With telling me exactly what to do, I put the ink into a plastic bag, tied it up, placed the bag into a push-cart and started .
I was midway when a clerk suddenly stopped me. You are not allowed to a bag around in this store. Open it and show me the ! she yelled coldly.
, I opened the bag and the ink to her. I'm returning itI said.
You should have left the bag with the clerk upon . Let me see your receipt! she demanded I did as told, looking around, embarrassed everyone was laughing at me. Perhaps in the future you'll learn how to follow the store she added.
By the time I finished shopping, I was angry. How dare she treat me as a ? I went looking for her and asked for her . She mumbled (嘀咕) something. I asked her again, and this time I heard Ursula.
Ursula what? I asked. She yelled at me, Ursula! and stormed away.
This employee is about to bee unemployed, I when I got home. 1 their headquarters (总部). I described my unpleasant experience to a representative. She was sympathetic, Our employees are taught to be . Give me your phone number and I will ring you back.
She did two days later. I'm sorry, she said, but there's no Ursula at that supermarket. Can you her so that I can find out who she is? I assure you, we do not tolerate rude behavior, nor do we tolerate to our customers.
By this time, I had calmed down. l didn't really want the employee to lose her . So I told the representative to forget about it.
【小题1】A．reductionB．choiceC．introductionD．price【小题2】A．changeB．returnC．receiveD．replace【小题3】A．somebodyB．nobodyC．everybodyD．anybody【小题4】A．bargainingB．storingC．loadingD．shopping【小题5】A．acrossB．upC．throughD．down【小题6】A．carryB．showC．moveD．push【小题7】A．identityB．contentsC．belongingsD．ink【小题8】A．DepressedB．ShockedC．AmusedD．Stressed【小题9】A．pouredB．mixedC．showedD．fell【小题10】A．exitB．admissionC．entryD．departure【小题11】A．even thoughB．as ifC．so thatD．in case【小题12】A．linesB．bordersC．regulationsD．permissions【小题13】A．criminalB．blue-collarC．beggarD．colleague【小题14】A．numberB．careerC．explanationD．name【小题15】A．calmed down B．thought aloudC．found outD．got through【小题16】A．rangB．visitedC．questionedD．blamed【小题17】A．patientB．cleverC．politeD．hardworking【小题18】A．recognizeB．informC．describeD．forgive【小题19】A．yellingB．pointingC．talkingD．lying【小题20】A．jobB．wayC．chanceD．businessB
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(答案→)B
解析：
作者在商店购物，遭遇无礼店员而心生不快。于是向店方总部投诉，希图该店员被解雇。但是随着时间推移，作者平息了心中的怨愤，在店方总部让她描述店员体貌特征以便查处的时候，她放弃了继续追究。
【小题1】考查名词词义辨识。A. reduction：减少、简化；B. choice：选择、选项；C. introduction：介绍；D. price：价格。作者在一元超市购买了油墨，后来在一家电脑商店发现了更好的油墨。电脑商店的油墨是一个更好的选项。故选择choice，B项正确。
【小题2】考查语境理解和动词搭配。A change：改变、更换；B. return：归还；C. receive：接收；接待；D. replace：替换。据后面for some other products可知，作者是要将油墨换成其他商品，而非退货，排除B项；C项不合语境；D项与with搭配使用，即replace X with Y，用Y替代X；故选择change，change X for Y：将X换成Y。A项正确。
【小题3】考查代词在语境中的运用。A somebody：有人、某人；B. nobody：没人； C. everybody：所有人；D. anybody：任何人。因为没有人告诉过她商店里的规定，作者将油墨放进塑料袋且将袋口扎起。这是与商店规定不相符的，因此后来才遭遇店员的无礼。选择B项。
【小题4】考查语境理解。A bargaining：讨价还价； B. storing：储存；C. loading：装载；D. shopping：购物。作者将装有油墨的塑料袋放进购物车，开始购物。购物有一个选择过程，不可能推起购物车直接往里面装货，排除C项。故D项正确。
【小题5】考查副词在语境中的运用。A. across：（从表面）穿过；B. up：往上；C. through：（从中间）穿过；结束（一个过程）；D. down：往下。作者购物过程中，一个店员走过来拦住她。 be midway through (shopping)：（购物）中途。选择C项。
【小题6】考查动词在语境中的运用。A. carry：携带；B. show：展示；C. move：移动；D. push：推。商店里购物时不准带包。“移动”、“推”的是购物车，不是包。故选择A项。
【小题7】考查名词在语境中的运用。A. identity：身份；B. contents：内容、容器里的东西；C. belongings：个人物品；D. ink：油墨、墨水。店员要求作者将塑料袋打开，让她查看里面的东西。店员不可能知道包里是油墨，排除D项。故B项正确。
【小题8】考查语境理解。A. Depressed：情绪低落的；B. Shocked：震惊的；C. Amused：高兴的；D. Stressed：压力大的。作者没有想到店员像对待小偷一样，要她打开塑料袋让她查看，感到震惊。B项正确。
【小题9】考查语境理解。A. poured：倒、倾倒；B. mixed：混合；C. showed：展示；D. fell：倒下、掉下。
作者按照要求，将油墨拿给店员看。show sth. to sb.：将某物展示给某人看。C项正确。
【小题10】考查语境和固定搭配。A. exit：出口、退出；B. admission： 接纳、录取；C. entry：入口、进入；D. departure：离开。按照商店规定，进入商店时应该将塑料袋交给店员。upon entry/entering：进入时。故C项正确。
【小题11】考查语境理解。 A. even though：即使；B. as if：似乎、好像；C. so that：以便；D. in case：以防。作者向四周张望、非常尴尬，好像每个人都在嘲笑她。B项正确。
【小题12】考查名词在语境中的运用。 A. lines：队列；行；B. borders：边界；C. regulations：规章、制度；D. permissions：许可、允许。店员要作者今后遵守商店规定。C项正确。
【小题13】考查语境理解。A criminal：罪犯；B. blue-collar：蓝领、体力劳动者；C. beggar：乞丐； D. colleague：同事。作者很是气愤，因为店员将她当成罪犯一样对待。A项正确。
【小题14】考查语境理解。A. number：工号；B. career：职业；C. explanation：解释；D. name：姓名。从店员咕哝的Ursula以及后来商店总部找不到该店员来判断，作者打算投诉该店员，于是问她姓名，而非工号。D项正确。
【小题15】考查短语动词在语境中的运用。A. calmed down：冷静下来； B. thought aloud：自言自语；C. found out：发现；D. got through：顺利度过。从This employee is about to bee unemployed一句判断，作者到家后依然愤怒，排除A项。因为过于愤怒，就把心里的想法脱口说了出来。B项正确。
【小题16】考查语境理解。 A rang：打电话；B. visited：拜访；C. questioned：提问；D. blamed：指责。从下文described my unpleasant experience判断，作者并没有指责总部，排除D项；下文还提到，总部代表承诺ring back，由此可见，作者是在给总部打电话。A项正确。
【小题17】考查语境理解。A. patient：耐心的；B. clever：聪明的；C. polite：礼貌的；D. hardworking：勤奋的。因为作者投诉店员的粗鲁无礼，总部代表回应说他们要求店员应该“礼貌”。选择C项。
【小题18】考查语境理解。A. recognize：认出；B. inform：通知；C. describe：描述；D. forgive：原谅。因为店员报了假名，总部没能查出该店员是谁，所以让作者描述其体貌特征。C项正确。[：原谅来源:]
【小题19】考查语境理解。A. yelling：叫喊、吼叫；B. pointing：指着；C. talking：谈话；D. lying：说谎。 总部代表说他们不能容仍店员的粗鲁行为（排除A项），同样不能容忍对顾客撒谎（他们未能查到叫做Ursula的人，说明店员报了假名）。D项正确。
【小题20】考查语境理解。A. job：工作；B. way：道路；C. chance：机会；D. business：生意。作者开头非常气愤，投诉就是想要店方总部解雇该店员。经过这番周折，作者已经平静下来，意识到她并非真要让店员丢掉工作。选择A项。