We probably all know people, either at work or in our personal lives, who are really good listeners. No matter what kind of situation we’re in, they always seem to know just what to say and how to say it so that we’re not offended(被冒犯) or upset. We probably also know people who are masters at managing their emotions(情绪). They don’t get angry in stressful situations. Instead, they have the ability to calmly look at a problem and find a solution. They take criticism(批评) well, and they know when to use it to improve their performance.
People like these who have a high degree of emotional intelligence, or EI(情商). They know themselves very well, and they’re also able to sense the emotional needs of others.
As more and more people accept that emotional intelligence is just as important to professional success as technical(专业的) ability, panies are increasingly using EI when they hire and promote(提拔) someone. For example, one large cosmetics (化妆品) pany recently changed their hiring process for salespeople to choose candidates(被选的人) based on emotional intelligence. The result? Salespeople hired with the new system have sold, on average, $91,000 more than salespeople selected under the old system.
Emotional intelligence is the ability to recognize your emotions, understand what they are telling you, and realize how your emotions affect people around you. Emotional intelligence also involves your perception (洞察力) of others: when you understand how they feel, this allows you to manage relationships more effectively.
People with high emotional intelligence are usually successful in most things they do. Why? Because they are the ones that others want on their team. When people with high EI send an email, it get answered. When they need help, they get it. Because they make others feel good, they go through life much more easily than people who are easily angered or upset.
The good news is that emotional intelligence can be taught and developed. Many books and tests are available to help you determine your current EI, and identify where you may need to do some work.
【小题1】According to the passage, we’re all probably impressed by people who .A．are ready to help othersB．are very successful in their livesC．have high emotional intelligenceD．know how to control their temper【小题2】By mentioning the cosmetics pany, the author tries to .A．stress the importance of emotional intelligenceB．speak highly of its new salespeopleC．show its effective hiring systemD．explain what improvements it has made【小题3】The underlined word “they” in the fourth paragraph refers to “ ”.A．your emotions B．people around youC．effective relationshipsD．your opinions of others【小题4】Which statement is TRUE about people with high EI?A．They are usually good speakers.B．They are born to be sensitive and intelligent. C．They don’t get angry in any situation.D．They can understand others’ feelings well.【小题5】What’s most likely to be discussed in the paragraph that follows?A．What emotional intelligence is.B．How emotional intelligence can be improved.C．Many books on emotional intelligence.D．More people with high emotional intelligence.C
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(答案→)C
解析：文章大意：本文是说明文，主要说明什么是高情商，具有高情商的人具有什么样的特点，还有人么喜欢高情商人的原因。
【小题1】C 细节题。根据第二段的第一句话判断。故D正确。
【小题2】A 细节题。根据文中的如下部分：For example, one large cosmetics (化妆品) pany recently changed their hiring process for salespeople to choose candidates(被选的人) based on emotional intelligence. The result? Salespeople hired with the new system have sold, on average, $91,000 more than salespeople selected under the old system.该化妆品公司是为了提高业绩而选择情商高的人做销售人员，结果如愿。作者列举这一事实就是为了强点情商的重要性，故选A。
【小题3】A细节题。根据这句话Emotional intelligence is the ability to recognize your emotions, understand what they are telling you…判断they就是指前面的emotions。
【小题4】D 细节题。根据倒数第二段Because they make others feel good, they go through life much more easily than people who are easily angered or upset判断选D。
【小题5】B 推断题， 根据文章的最后一段提到：情商是可以后天改进和提高的，在下面的段落里肯定要提到提高的方式、方法。故选B。