Odland remembers like it was yesterday working in an expensive French restaurant in Denver. The ice cream he was serving fell onto the white dress of a rich and important woman.
Thirty years have passed, but Odland can not get the memory out of his mind, nor the woman’s kind reaction(反应). She was shocked, regained calmness and, in a kind voice, told the young Odland. “It is OK. It wasn’t your fault.” When she left the restaurant, she also left the future Fortune 500 CEO(总裁) with a life lesson: You can tell a lot about a person by the way he or she treats the waiter.
Odland isn’t the only CEO to have made this discovery. Instead, it seems to be one of those few laws of the land that every CEO learns on the way up. It’s hard to get a dozen CEO’s to agree about anything, but most agree with the Waiter Rule. They say how others treat the CEO says nothing. But how others treat the waiter is like a window into the soul.
Watch out for anyone who pulls out the power card to say something like, “I could buy this place and fire you,” or “I know the owner and I could have you fired.” Those who say such things have shown more about their character(人品) than about their wealth and power.
The CEO who came up with it, or at least first wrote it down, is Raytheon CEO Bill Swanson. He wrote a best-selling book called Swanson’s Unwritten Rules of Management. “A person who is nice to you but rude to the waiter, or to others, is not a nice person,” Swanson says. “I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables.”
【小题1】What happened after Odland dropped the ice cream onto the woman’s dress?A．He was fired.B．He was blamed.C．The woman forted him.D．The woman left the restaurant at once.【小题2】Odland learned one of his life lessons from .A．his experience as a waiter.B．the advice given by the CEOsC．an article in FortuneD．an interesting best-selling book【小题3】According to the text, most CEOs have the same opinion about .A．Fortune 500 paniesB．the Management RulesC．Swanson’s bookD．the Waiter Rule【小题4】From the text we can learn that .A．one should be nicer to important peopleB．CEOs often show their power before othersC．one should respect others no matter who they areD．CEOs often have meals in expensive restaurants【小题5】The underlined word “rude”here means A．badB．unfriendlyC．terribleD．friendlyC
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(答案→)C
解析：文章介绍了一个全球500强企业的CEO在做服务员的时候遇见的一件事情，告诉我们要判断一个人的品行，可以通过他对待别人的方式来判断。
【小题1】C 细节题。根据第二段第三行“It is OK. It wasn’t your fault.”说明那个女性安慰了他，故C正确。
【小题2】A 推理题。根据文章第二段可知 Odland是通过自己作为服务员所亲身经历的这个事情得出的这个结论：通过对待服务员的方法可以判断一个人的品行。故A正确。
【小题3】D 细节题。根据第四段2,3行It’s hard to get a dozen CEO’s to agree about anything, but most agree with the Waiter Rule.说明大部分的CEO都同意the Waiter Rules.故D正确。
【小题4】C 推理题。文章中讲述了一位全球500强企业的CEO在做服务员的时候遇见的一件事情，告诉我们要判断一个人的品行，可以通过他对待别人的方式来判断。故C正确。
【小题5】B 猜测词义题。根据本句I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables.说明这个词与sweet是反义词，故应该是对服务人员不礼貌，故B正确。